English
Refund Policy
To initiate a refund, please send your request to [email protected] within 14 days of purchase. Please note that the product must be unused and in its original packaging to qualify for a refund. Requests made after the 14-day period will be considered based on individual circumstances and the nature of the product.
Our products are designed to enhance your safety and security; therefore, it is essential that they meet your expectations and function as advertised. We strive to handle all refund requests with fairness and responsiveness to ensure your satisfaction.
Returns
All returns must be postmarked within fourteen (14) days of the purchase date. Items eligible for return must be in new and unused condition, with all original packaging and any included accessories intact. If you receive a broken or faulty item, please contact Twoja Opoka immediately. We will cover all costs for returning and replacing products damaged during shipping. For items damaged after delivery, customers may be responsible for return costs.
It is essential that returned items are securely packaged and shipped using a traceable method to ensure safe delivery back to Twoja Opoka. Customers are advised to keep the tracking information until the return process is complete, and a refund or exchange has been issued.
Return Process
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Twoja Opoka
Attn: Returns
RMA #
al. Jana Pawła II 192
31-982, Kraków
Poland
Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refund Process
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. If you are eligible, you will be issued a full refund within a week of approval.
You will receive the refund through the same payment method you used to make the purchase. Please note that refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
If, for any reason, Twoja Opoka is unable to issue a refund via your initial payment method, we will provide the value in equivalent credit or provide an alternate method of refund. Please note that some payment methods available in your jurisdiction may not support refunding a purchase back to the original payment method.
How to Request a Refund
You can request a refund or get other assistance with your purchases at [email protected].
No Disparagement
You agree not to disparage us in any manner. For the avoidance of doubt, disparagement shall mean disparaging or otherwise making any false or negative statements about Twoja Opoka’s products, services, members, managers, or employees.
Release of Liability
You, on behalf of yourself, and your respective heirs, estates, administrators, successors and assigns hereby unconditionally release and forever discharge Twoja Opoka and its agents, employees, representatives, managers, members, predecessors, successors, parents, subsidiaries, assigns, and affiliates, and from any and all claims, causes of action, demands, obligations, liabilities, damages, attorneys’ fees, costs, and expenses of any type and nature whatsoever, whether in law or in equity whether known or unknown, either existing or that may exist from the beginning of time to the date of this release.
No Admission of Liability
You understand and acknowledge that acceptance of any refund request by you shall be not deemed or construed as an admission of liability by Twoja Opoka with respect to any dispute or any other matter. This Refund Policy shall not be used or construed in connection with any other suit or other proceedings as an admission or concession of liability.
Questions
If you have any questions concerning our Refund Policy, please contact us at +48 732 082 395 or [email protected].
Revision Date
This Refund Policy was last updated on 05 June 2024 (“Revision Date”). If you were a user before the Revision Date, it replaces the existing Refund Policy.
Refund Policy
To initiate a refund, please send your request to [email protected] within 14 days of purchase. Please note that the product must be unused and in its original packaging to qualify for a refund. Requests made after the 14-day period will be considered based on individual circumstances and the nature of the product.
Our products are designed to enhance your safety and security; therefore, it is essential that they meet your expectations and function as advertised. We strive to handle all refund requests with fairness and responsiveness to ensure your satisfaction.
Returns
All returns must be postmarked within fourteen (14) days of the purchase date. Items eligible for return must be in new and unused condition, with all original packaging and any included accessories intact. If you receive a broken or faulty item, please contact Twoja Opoka immediately. We will cover all costs for returning and replacing products damaged during shipping. For items damaged after delivery, customers may be responsible for return costs.
It is essential that returned items are securely packaged and shipped using a traceable method to ensure safe delivery back to Twoja Opoka. Customers are advised to keep the tracking information until the return process is complete, and a refund or exchange has been issued.
Return Process
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Twoja Opoka
Attn: Returns
RMA #
al. Jana Pawła II 192
31-982, Kraków
Poland
Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refund Process
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. If you are eligible, you will be issued a full refund within a week of approval.
You will receive the refund through the same payment method you used to make the purchase. Please note that refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
If, for any reason, Twoja Opoka is unable to issue a refund via your initial payment method, we will provide the value in equivalent credit or provide an alternate method of refund. Please note that some payment methods available in your jurisdiction may not support refunding a purchase back to the original payment method.
How to Request a Refund
You can request a refund or get other assistance with your purchases at [email protected].
No Disparagement
You agree not to disparage us in any manner. For the avoidance of doubt, disparagement shall mean disparaging or otherwise making any false or negative statements about Twoja Opoka’s products, services, members, managers, or employees.
Release of Liability
You, on behalf of yourself, and your respective heirs, estates, administrators, successors and assigns hereby unconditionally release and forever discharge Twoja Opoka and its agents, employees, representatives, managers, members, predecessors, successors, parents, subsidiaries, assigns, and affiliates, and from any and all claims, causes of action, demands, obligations, liabilities, damages, attorneys’ fees, costs, and expenses of any type and nature whatsoever, whether in law or in equity whether known or unknown, either existing or that may exist from the beginning of time to the date of this release.
No Admission of Liability
You understand and acknowledge that acceptance of any refund request by you shall be not deemed or construed as an admission of liability by Twoja Opoka with respect to any dispute or any other matter. This Refund Policy shall not be used or construed in connection with any other suit or other proceedings as an admission or concession of liability.
Questions
If you have any questions concerning our Refund Policy, please contact us at +48 732 082 395 or [email protected].
Revision Date
This Refund Policy was last updated on 05 June 2024 (“Revision Date”). If you were a user before the Revision Date, it replaces the existing Refund Policy.